On March 11, 2020, when the World Health Organization (WHO) declared COVID-19 a pandemic, businesses and schools across the country began to close. Within days, many everyday activities went virtual. Mutual of America never closed. Using the Company’s technological capabilities, we immediately transitioned to a remote work environment, while continuing to service our customers.

While many Americans have faced unprecedented challenges, our nation’s underserved communities have been hit hardest by the health impact and economic fallout of the pandemic. One of the lifelines for individuals and families living in or on the brink of poverty has been our nation’s nonprofits, which have been drawing on their inner reserves of compassion and resources to help ensure that the essential needs of our most vulnerable populations are being met.

The Mutual of America 2020 Annual Report salutes these frontline workers by profiling just a handful of the many thousands of our clients who are serving the essential needs of Americans, including those most impacted by the COVID-19 pandemic.

On the pages that follow, you’ll see how we’re staying connected to our clients and their employees through collaboration, caring, resources and technology, and, despite the pandemic, helping them build a more secure financial future for themselves as they continue to strengthen the communities they serve.